FAQ & Help
Questions? Answered.
Everything you need to know about Cable Guys, Peekos and Buds, from delivery and returns to which size fits your controller.
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Products
What are Cable Guys?
Cable Guys are officially licensed character figures that hold your game controller or phone, so your favourite character keeps your desk tidy and your device on display. They come in three sizes: Mini Cable Guys, the classic Cable Guy and the big XL. Not sure which? See the size guide.
What are Peekos?
Peekos are officially licensed collectible figures that also hold your phone upright. Every box has a round peek window, so you can see exactly which character is inside before you buy. No blind boxes, no duplicates. A single Peeko is £11.99, and if you buy five the sixth is free, applied automatically at checkout. More about Peekos.
What are EXG Buds?
EXG Buds are officially licensed character wireless earbuds. They pair with any Bluetooth phone or device, come with a charging case, and work like any true wireless earbuds for music, calls and gaming. More about Buds.
Which size do I need?
Mini Cable Guys hold phones, earbuds and small accessories. A Cable Guy holds controllers, including the PS5 DualSense and Xbox Series X|S, plus phones. XL holds iPads and tablets, portable consoles like the Switch, and controllers too. Our size guide shows every size side by side.
Are your products officially licensed?
Yes. Every EXG Pro product is made under an official licence from the brand that owns the character, from Marvel and Disney to Minecraft, Fortnite and Five Nights at Freddy's. We've won a few awards for them too.
Are your products suitable for children?
Our figures are made as collectibles for fans, not as toys for young children, and some contain small parts. Peekos are for ages 15 and over. You'll find the age rating for every product on its packaging and product page.
Orders & delivery
Where do you deliver?
How much is delivery, and how long does it take?
UK delivery is free on orders over £40. Otherwise Standard Delivery is £1.99 and arrives in 2 to 5 business days, and Priority Delivery is £4.99 and arrives in 1 to 3 business days. It can take a little longer at busy times like Christmas.
How will I know my order is confirmed?
You'll see a confirmation page as soon as you order, and we'll email you a confirmation with your order summary. If it hasn't arrived within a few minutes, check your spam folder or email info@exgpro.com.
How do I track my order?
When your order ships we'll email you a tracking link, which you can use at any time to see where your parcel is.
I've ordered a pre-order and an in-stock item. When will they arrive?
They ship separately. Your in-stock items are sent straight away, and your pre-order follows as soon as it's ready.
My order hasn't arrived. What should I do?
Check your tracking link first, as parcels are sometimes held at a local depot. If it still hasn't moved, email info@exgpro.com with your order number and we'll look into it straight away.
Returns
What is your returns policy?
You can return anything within 30 days of receiving it, starting the day after delivery, and returns are free. Items need to be unused, in their original undamaged packaging and in a condition we can resell. Fill in our returns form and we'll send you a prepaid label. Full details are in our refund policy.
When will I get my refund?
Once we receive and check your return, refunds are processed within 5 to 10 business days, back to the payment method you used. We'll email you when it's done.
My item arrived damaged or faulty. What do I do?
Sorry about that! Email photos of the damage, with your order number, to customer-care@exgpro.com and we'll sort it out quickly. Please keep the packaging in case we need it.
I bought from Amazon or a shop. Can I return it to you?
Returns for items bought from Amazon or another retailer need to go back through that retailer, as they hold the order and the payment. We can only take returns for orders placed with EXG Pro directly.
Payment
What payment methods do you accept?
You can pay securely at checkout with any of these:
American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, Visa
How do I use a discount code?
Enter your code in the discount box at checkout and it's applied to your order straight away. Automatic offers, like the sixth Peeko free, apply on their own.
Can I buy from you for my shop?
Yes, we supply retailers and distributors. Get in touch with details of your business and the products you're interested in, and our trade team will come back to you.
