Skip to content
en
United Kingdom GBP
ABOUT US
en
United Kingdom GBP

FAQs

What are Cable Guys?

Cable Guys are officially licensed device holders designed to hold your smartphone, game controller, or tablet at the perfect viewing angle — while keeping your cables neatly managed. Each figure is highly detailed and features your favourite characters from gaming, anime, and pop culture. They make the perfect gift for gamers and collectors alike.

What are Peekos?

Peekos are our range of blind box collectible figures — but with a twist. Every Peeko box features a signature O-shaped cutout (the "peek") so you can sneak a look at who's inside before you choose. Featuring officially licensed characters from anime and pop culture, Peekos are rated 14+ and priced at £11.99 each. Collections include characters from My Hero Academia, Jujutsu Kaisen, Solo Leveling, and more.

Where do you deliver?

We deliver to addresses across the United Kingdom and the European Union (including Germany and France). If you're based in the US, please visit our US store at us.exgpro.com for dedicated US shipping and pricing.

How will I know my order has been confirmed?

Once your order is placed, you'll be redirected to the order confirmation page. You'll also receive a confirmation email to your registered address with a summary of your order and an estimated delivery window. If you don't receive this within a few minutes, please check your spam folder or contact us at info@exgpro.com.

What is your returns policy?

We accept returns on unused, unopened items in their original packaging within 30 days of delivery. To start a return, please contact us at info@exgpro.com with your order number. Once we receive and inspect the item, we'll process your refund within 5–7 business days. Please note that personalised or sealed collectible items (such as Peekos that have been opened) cannot be returned unless they are faulty.

Are your products suitable for children?

Cable Guys are suitable for ages 12 and over. Peekos are rated 14+ and are intended as collectibles rather than toys — they contain small parts and are not suitable for young children. All age ratings are clearly marked on product packaging. If you have any questions about a specific product, please get in touch before purchasing.

How long does delivery take?

Standard delivery within the UK typically takes 3–5 business days. EU orders generally arrive within 5–10 business days depending on your country and local customs processing. Expedited shipping options are available at checkout where applicable. Please note that delivery times may be longer during peak periods such as Christmas.

How do I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number and a link to track your parcel. You can use this link at any time to check your delivery status. If you haven't received a tracking email within 2 business days of placing your order, please check your spam folder or contact us at info@exgpro.com.

My order hasn't arrived — what should I do?

If your order hasn't arrived within the expected delivery window, please check your tracking link first as parcels can sometimes be held at a local depot or delivery office. If tracking shows no movement for more than 5 business days, or if your order is significantly overdue, please contact us at info@exgpro.com with your order number and we'll investigate straight away.

My item arrived damaged or something is missing — what do I do?

We're sorry to hear that! Please email us at info@exgpro.com within 7 days of delivery with your order number and a photo of the damage or the items you received. We'll arrange a replacement or refund as quickly as possible. Please do not discard the packaging, as we may need photos of it to raise an investigation with the courier.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer Buy Now Pay Later options through Klarna, subject to eligibility. All transactions are processed securely and no card details are stored on our servers.

Are Cable Guys compatible with my device?

Cable Guys are designed to hold smartphones up to approximately 90mm wide, most standard game controllers (PlayStation, Xbox, Nintendo Switch Joy-Con and Pro Controller), and tablets up to 8 inches. The flexible arms adjust to fit a wide range of devices. If you're unsure whether your specific device is compatible, feel free to contact us before ordering.

Are your products officially licensed?

Yes — all EXG products are officially licensed. We work directly with licence holders and IP owners to produce Cable Guys and Peekos featuring authentic, approved character artwork. You'll find the relevant licence information on each product page and on the product packaging itself.

Do you offer trade or wholesale pricing?

Yes — we supply retailers, distributors, and trade buyers across the UK and EU. If you're interested in stocking EXG products, please get in touch with our trade team at trade@exgpro.com with details about your business and the products you're interested in. We'll come back to you with pricing and minimum order information.

Drawer Title

This site uses cookies to enhance your browsing experience.

Similar Products